Customer Challenge

1-800-GOT-JUNK? is a leading junk removal company, passionate about customer service and recycling. The company has experienced phenomenal growth, expanding to 170 franchises and over 900 trucks throughout North America and Australia. The workforce is highly mobile, but had limited mobile functionality. The challenge was to build a mobile app that would empower truck drivers to manage their own real-time scheduling.

 

Solution

Conquer Mobile proved the value of bringing in experts for the design and user experience phase. Their ability to tell a story with wireframes was invaluable. They brought fresh insight and a new, better way of working.

Simon Lowe
Managing Director, 1-800-GOT-JUNK?

Impact

  • Mobile truck team members now manage their own scheduling through the mobile app.
  • Drivers get reminders to call clients ahead of the promise window- vital for customer satisfaction.
  • Drivers now have full client history and can provide more personalized customer service.
  • Efficiency and profitability are expected to increase at the franchise level.